FAQ

If you do not receive an order confirmation via e-mail within a couple of hours after making the reservation, contact us. Usually this is down to a problem with your spam filter. Please check your spam folder.
No. Our operators monitor flight arrivals online, so it doesn’t matter whether you arrive ahead of or behind schedule. Report at our stand in the arrival lounge and you will be served immediately.
No problem. Just make sure you let us know in advance. In case you are 3-4 people, all with excessive luggage, we will prepare a larger car at no extra cost – that is at the same price as for a regular sedan car.
You can pay in cash (in Czech crowns or in foreign currency - EUR, USD, CHF) or you are welcome to pay by a credit or debit card directly to the driver.
A receipt is issued automatically for every journey.
The journey normally takes about 30 minutes. However, if there is heavy traffic, road closure, traffic jam etc., it may unfortunately take up to 45 minutes.
Per vehicle, that is for 4 people. If there are more than 4 of you we can provide a minibus (max. 8 people).
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